Utilities

Industry Solutions that make all the difference

Working with some of the UK's largest Utiltity Companies

Over the last few years the Utilities sector has become one of MaxContacts fasting growing industry, with regular news articles increasing awareness of how changing utility providers can save consumers money this had led to increase in both brokers and providers.

Your complete contact centre solution

0330 159 6570

50m+ Inbound

Interactions

28% Increase

In Sales

35% Improved

NPS

20m+ Minutes

Every Month

“We have Worked with MaxContact for years, they have always been there to help I can’t recommend them enough”.

Built from the ground up by industry professionals

Bespoke Processes

Every company has their own processes for client acquisition, therefore having technology which allows for bespoke process to be created through drag and drop technology is essential. Guiding advisors through the sales process ensuring they gather the correct information to provide the customer with the most competitive offering in a complaint manner.

Managment Information

With Real Time Dashboards configured to display Leaderboards to drive agent and team performance and create a competitive sales environment. Historical Reporting provides you with meaningful reports on agent, campaign and KPI’s allowing you to measure your performance to allow management to make proactive decisions.

Blended Environment

Seamlessly blend inbound and outbound communication with debtors to meet the current demand. Ensuring inbound calls are handled in a professional manner providing a good customer experience whilst maintaining agent productivity during quiet inbound periods.

Maximise Productivity

Sales within the utilities sector is becoming more competitive, with more and more companies contacting consumers to offer their services, connect and contact rates are dropping which is where technology can help by allowing you to work smarter and more efficient.

PCI Compliant Payment Solutions

MaxPay allows your contact centre to take automated payments 24/7 and with Agent SafePay this solution takes your contact centre out of scope for PCI DSS by ensuring the card details never touch your network.

Multi Sale

This feature was added at the request of our Utilities customers, allowing them to track the quantity of services sold through our standard Dashboards and Reports

Omni-channel

Converged solution providing your agents with a single user interface regardless of the interaction channel

IVR Automation

Self Service and Advanced IVR options allow you to reduce the demands on advisors whilst improving customer experience.

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